Powerlink has established a Business Management System that is compliant with the requirements of ISO 9001:2000. The system is driven by eight management principles:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continuous improvement
• Factual approach to decision-making
• Mutual beneficial supplier relations

Support measures are in place to monitor, measure and analyze process capability and performance. Specifics include:

• Quality management system;
• Determined process sequences and interactions;
• Determined criteria and methods required to ensure process operation and effectiveness;
• Resources needed to support process operation and monitoring;
• Implemented processes for monitoring, measuring and analyzing quality.

See FOG Group Quality Manual for details.