“Relationship Builder” is one of our core values as an organization and, as a service company—a “people” company—it’s at the heart of everything we do. It’s critical to build relationships at every level of a company both internally and externally. For us, even a cursory list of our key audiences means that strong relationships must be reinforced and nurtured from our management team to our front line staff:
- Our facilities management team members in the Detroit Public Schools must work directly with students, teachers and school administrators.
- Our housekeepers at Henry Ford Hospital must build relationships with doctors, nurses and patients, as well as with the Henry Ford Health System’s management team.
- The Powerlink management team must build strong bonds with employees at every level of the organization as well as key client contacts.
These relationships are not built overnight and they need constant nurturing to succeed. Whether it’s ensuring our employees know that their leadership team is here to provide them with the support they need to get the job done right on a day-to-day basis, or connecting with new contacts and leads as we grow our business, relationships are not a one-time transaction.
Our employees are the face of our businesses, and the most important relationships we build are between our front-line team members and our clients (as well as our client’s clients). We strive to integrate fully into these organizations, which can’t be done without constant communication and support.