Category Archives: Business Success

avatar

Living AIDET (2 of 2)

In my last post I talked about the importance of leveraging the AIDET system (Acknowledge, Introduce, Duration, Explanation, and Thank You) to achieve optimal healthcare service outcomes. An important piece of the service and communication puzzle in the healthcare industry … Continue reading

FacebookTwitterGoogle+Share
Categories: Business Success
avatar

The value of awards: Attracting top talent

Do awards matter? It may seem like a silly question, but I believe that the answer—which is, to my mind, a resounding yes—can spark some important discussion about what accolades and formal recognition really mean. While some folks might perceive … Continue reading

Categories: Business Success
avatar

The business case for diversity

As a Detroit-area business that works closely with diverse clients in diverse industries and communities, Powerlink encounters diversity every day. Maybe “encounters” is not quite strong enough: we strive for diversity. We nurture it. We promote it, and we celebrate … Continue reading

Categories: Business Success
avatar

A fish out of water?

“Why would you pick a hotel exec to run a hospital?” That was the question quite a few people were asking when Henry Ford Health System (HFHS) CEO Nancy Shlichting appointed Gerard van Grinsven to be the President and CEO … Continue reading

Categories: Business Success
avatar

Powerlink, Sodexo and Detroit Public Schools

I’m excited because Powerlink has just earned a tremendous opportunity to grow and learn, as we have been chosen as a key subcontractor in Detroit Public Schools’ plan to outsource school facilities cleaning and maintenance. As emergency fiscal manager, Robert … Continue reading

Categories: Business Success, Press Releases