Category Archives: The Industry

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Staying competitive: Lessons learned from the Big 3 (Part 1 of 3)

The 2013 Detroit Auto Show was, as always, a great showcase for the City of Detroit, the state of Michigan, and the American auto industry. To me, this year’s show was a particularly resonant and powerful reminder of how far … Continue reading

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Categories: The Industry
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To be the best, we need to hire the best

I greatly enjoyed my recent opportunity to go on the air with FOX 2 Detroit and talk a little bit about our recent growth here at Powerlink. During the interview I shared some of the thinking that goes into our … Continue reading

Categories: Business Success, The Industry
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Believing in AIDET (1 of 2)

The AIDET framework is taking hold in facilities across the healthcare industry. An acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You, AIDET is increasingly recognized as an important step forward toward the goal of creating a more … Continue reading

Categories: The Industry
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Checking it twice: embracing the Checklist Manifesto

In my last post, I talked a little bit about the ideas outlined in Atul Gawande’s The Checklist Manifesto, focusing on some of the big-picture professional benefits that making broader use of checklists might provide. But when I think a … Continue reading

Categories: The Industry
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The Power of a Checklist

Atul Gawande’s The Checklist Manifesto is a book that can truly change your outlook on the world in just a few pages. The basic premise is that a simple checklist can be an incredibly powerful asset, reducing errors and improving … Continue reading

Categories: The Industry