Author Archives: Link Howard

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Customer service spotlight: Karen Taylor

Here at Powerlink we focus a great deal on the importance of service—the value of going the extra mile for our clients. With that in mind, I think it’s incredibly important to recognize those employees who consistently embody that professional … Continue reading

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Categories: Business Success
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Living AIDET (2 of 2)

In my last post I talked about the importance of leveraging the AIDET system (Acknowledge, Introduce, Duration, Explanation, and Thank You) to achieve optimal healthcare service outcomes. An important piece of the service and communication puzzle in the healthcare industry … Continue reading

Categories: Business Success
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Believing in AIDET (1 of 2)

The AIDET framework is taking hold in facilities across the healthcare industry. An acronym that stands for Acknowledge, Introduce, Duration, Explanation, and Thank You, AIDET is increasingly recognized as an important step forward toward the goal of creating a more … Continue reading

Categories: The Industry
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The value of awards: Attracting top talent

Do awards matter? It may seem like a silly question, but I believe that the answer—which is, to my mind, a resounding yes—can spark some important discussion about what accolades and formal recognition really mean. While some folks might perceive … Continue reading

Categories: Business Success
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The business case for diversity

As a Detroit-area business that works closely with diverse clients in diverse industries and communities, Powerlink encounters diversity every day. Maybe “encounters” is not quite strong enough: we strive for diversity. We nurture it. We promote it, and we celebrate … Continue reading

Categories: Business Success